Policy help

How can we help today?

These are the reasons clients reach out most often. Pick what you need and we’ll take it from there — by phone, email, or a visit to our Kalamazoo office.

• Report a claim

  After an accident, weather damage, or other loss, call us first. We’ll confirm what your coverage includes, help you file, and stay with you through the adjuster process.

  Report a claim

• Pay my bill

  Need help making a payment, finding your carrier’s portal, or sorting out a billing question? We can point you to the right place or walk you through it.

  Get payment help

• Policy change

  Adding a driver or vehicle, updating an address, adjusting coverages or deductibles — tell us what changed and we’ll update the policy with your carrier.

  Request a change

• Request policy ID card

  Need a digital or printed auto ID card for the Secretary of State, a dealership, or your glove box? We can send it quickly during business hours.

  Request an ID card

• Request certificate

  Landlords, lenders, and clients often ask for a certificate of insurance. Share the request details and we’ll issue it as soon as we can.

  Request a certificate

• Policy review

  Not sure you’re still on the best coverage and rate? We’ll review your current policy side by side with the market — free, with no pressure to switch.

  Schedule a review

Coverage is not bound until confirmed by a licensed agent during normal business hours.